Service User Experience in Mental Health
Friday 12 May
De Vere West One, London
Through national updates, lived experience and practical case studies the conference will provide a step by step guide to measuring, monitoring and improving service user experience in mental health services.
Expert sessions will focus on monitoring adherence to the NICE Quality Standard on service user experience in mental health, measuring and monitoring experience in mental health crisis, changing the culture of an organisation, listening and learning from individuals and demonstrating responsiveness to feedback, real time service user feedback, and using always events as a positive approach to always events.