COURSE OUTLINE
Training that emphasises civility’s importance and the role of empathy, emotional intelligence, and personal well-being in fostering respect. It connects incivility to reduced help towards others and safe practice, or work errors, highlighting safe bystander actions and personal well-being as a solution.
PROGRAMME OUTLINE
This one day course will explore civility, the impact of it being present and the impact of it not being. Moreover, it will delve into understanding the underlying causes of incivility, highlighting how empathy, emotional intelligence, and personal well-being form the cornerstone for cultivating a culture of civility on an individual level, within teams, and in interactions with service users. It is well known statistic that people who even just witness incivility towards another are 50% less likely to help another person. (Civility Saves Lives). Often, we avoid visiting difficult emotions in others, as well as ourselves, because we don’t feel confident, or skilled.
We are feeling hurt by another’s incivility to us, or, we simply don’t have the emotional reserves. Understanding the emotional dimensions and stories, acknowledging our collective humanity and vulnerabilities, brings the human focus towards colleagues, patients, and loved ones, to enable authentic learning around civility. Emphasising that personal well-being stands as the most potent antidote to incivility. Understanding the profound repercussions of incivility and acknowledging the crucial role of emotional intelligence in fostering civility, facilitates introspection and motivates individuals to cultivate an environment grounded in respect, support, transparency, and continuous learning. In a supportive and relaxed environment, delegates, will have the opportunity to gain in depth knowledge of the emotional component, relate to, analyse, and realise the significance of civility, building confidence in their own abilities, to make positive culture changes in organisations.
KEY LEARNING OBJECTIVES
Emotional Insight: Sensing incivility’s impact, comprehending the ‘Funnel of Life and our shared humanity and fallibility
Civility’s Impact: Understand the significance of civility and its effects on workplace culture, and relationships.
Understanding Emotional Perspectives: Recognise and perceive perspectives, comprehend emotional positioning and motivations, and recognise vulnerability in oneself and others.
Roots of Incivility: Identify underlying causes of incivility, emphasising empathy, emotional intelligence, and personal well-being in nurturing respectful environments.
Emotional Intelligence: Develop emotional intelligence to navigate and mitigate the impact of incivility, fostering resilience and managing difficult emotions.
Culture of Respect: Foster environments grounded in respect, support, transparency, and continual learning, driving positive cultural changes within organisations.
Confidence in Change: Gain confidence in analysing and enacting positive shifts, contributing to authentic learning and supportive workplace cultures.
