The Care Quality Commission and Local Authority Quality Monitoring Teams place expectations on managers, team leads and senior staff members to demonstrate compliance to regulations and legal frameworks. The return to inspections by the commission and local authority teams have seen a trend in many services being rated as inadequate or poor in the well led key question and authority standards. There have been many recent challenges for managers to ensure services a reaching their key performance indicator targets whilst supporting their teams and, performance managing staff.
This masterclass will support all levels of management to understand how to Effectively lead and manage teams using different management and leadership styles and understand the differences between them.
The day will help you to identify the difference between leading and managing teams. Identify characteristics around effective team working and gives delegates the tools to manage challenges around conflict, communication, and team cultures. Learning will enable delegates to adapt approaches and styles to demonstrate a well led organisation and, inspire teams to work with managers with a proactive culture visible across systems and processes in the service.
KEY LEARNING OBJECTIVES
Understand the difference between leadership and management.
Develop an understanding of different leadership and management styles characteristics.
What does an effective team look like and how to support staff to work as a team.
Understand models around Mentoring and Coaching teams.
How to instigate culture change in your service.
Inspire and motivate your teams supporting good outcomes for customers/clients.
What does effective communication look like in services.
Develop resilience in managers and teams.
WHO SHOULD ATTEND
Nominated Individuals, Registered Managers, Seniors, Team Leaders, Line managers.
