The Care Quality Commission and Local Authority Quality Monitoring Teams place expectations on managers, team leads and senior staff members to demonstrate compliance to regulations and legal frameworks during their assessments/inspections.
This course will support those with the responsibility of line managing teams, how to effectively manage teams and create a culture of effective team working. Attendees will understand the different characteristics around team working, how to identify teams strengths and characteristics and the impact on working in silo and team conflicts. The course will review hygiene and motivational factors which support workforce wellbeing whilst understanding the impact on people using services with effective team working.
The return to assessments/ inspections by the commission and local authority teams have seen a trend in many services being rated as required improvements, inadequate or poor in the caring and well led key questions and, Local authority standards.
Generally, the trends around staff feeling unsupported, undervalued, unmotivated and dissatisfied can be linked to ineffective supervisions and appraisals.
The new quality statements created by the Care Quality Commission places value in not only supervisions & appraisals being up to date but also, in how supported the workforce wellbeing is within services. This has seen the focus on workforce wellbeing moved from Well-led to the Caring Key Question.
This course helps to identify the difference styles and approaches needed to successfully manage teams, identifies the different types of team members characteristics, how to successfully use tools to manage conflicts and performance management in services.
Learning will enable delegates to adapt approaches and styles to demonstrate a caring and well led organisation and, inspire teams to work with managers with a proactive culture visible across systems and processes in the service.
This masterclass will enable you to:
• To understand psychological aspects and theories around team working
• Review, understand and evaluate difference characteristics of team working.
• Discuss The Care Quality Commissions Quality Statements and pathways of potential evidence.
• Gain a knowledge and understanding of common themes and practices working well and not so well in services inspected.
• Understand and evaluate own team characteristic and how this may in pact on own leadership and management style.
• Gather hints and tips to begin action planning within services to create a culture of effective team working creating a service improvement plan
Who should attend? Registered Managers, Responsible Individuals, Line Managers, Teams leaders and senior care teams.
